Quality Auditor

As a Quality Auditor, you will implement and conduct quality control audits to ensure adherence to operational standards. By reviewing a sample of cases or transactions completed by the Operations teams, you will assess compliance with Critical to Quality (CTQ) parameters and Standard Operating Procedures (SOPs). Your focus will be on key metrics such as Process Adherence and Decision Accuracy. When audit scores fall short of targets, you will drive corrective actions and recommend improvements to processes and SOPs to ensure high-quality service delivery.