Jobs | Advantage Solutions Careers
Minimum: USD $96,000.00/Yr.
Maximum: USD $126,000.00/Yr.

Account Supervisor

Adlucent is looking for its next great Account Supervisor to drive team and client success. Account Supervisors have a leadership role leading a pod, and responsible for overseeing and optimizing multiple client accounts. Account Supervisors play a pivotal role in the development and execution of paid search and other paid media strategies, while also mentoring and guiding their direct reports. Deep expertise in paid search advertising will be instrumental in delivering outstanding results for our clients.

Account Supervisors are seen as leaders within Client Services (CS) and are a connecting point between Leadership and the CS team. They can effectively filter and communicate information to all stakeholders. They help Adlucent achieve, form, and understand company goals. They have a strong voice in company meetings and help to positively influence morale.

Key Responsibilities (Client & Performance Management):

  • Client Management: Serve as a client point of contact, ensuring their needs and objectives are met or exceeded in a timely manner. Serves as a point of escalation when issues arise and ensures account managers respond to requests accurately and fully.
  • Strategy Development: Collaborate with clients to develop advanced paid search strategies aligned with their business goals, including budget allocation, audience targeting, and campaign structure.
  • Quarterly Business Reviews: Ownership and coordination of any related deliverables for Strategic Business Reviews, including deck ownership, follow-up ownership, and responsibility for presenting in person or remotely.
  • Team Leadership: Provide guidance, mentorship, and support to account managers, assisting in their professional development and growth.
  • Campaign Optimization: Oversee and, when necessary, actively manage paid search campaigns, continuously analyzing and optimizing performance to maximize ROI.
  • Performance Analysis: Utilize advanced analytics and reporting tools to assess campaign performance, providing clients with insights and recommendations for improvement.
    • How to recognize performance declines and trends worth escalating (good or bad)
    • Process for monitoring account performance effectively
    • Ability to audit and brainstorm on any account, and make recommendations for improvement. 
    • Ability to prioritize those activities that will make the biggest impact and form an action plan.
  • Budget Allocation: Manage budgets effectively to ensure optimal utilization of clients' advertising spend across platforms such as Google Ads, Bing Ads, and others.
  • Strategic Planning: Stay at the forefront of industry trends and emerging technologies, integrating new strategies and tactics to maintain a competitive edge.
  • Client Reporting: Generate comprehensive reports summarizing campaign performance and present findings to clients, highlighting key achievements and areas for growth.
  • Quality Control: Ensure adherence to best practices and compliance with industry standards, maintaining the highest level of quality in all campaigns.
  • Onboarding: Supports the onboarding of new clients by ensuring you and your team have an understanding of the client's business and goals. Ensure onboarding activities are completed on time and client satisfaction is ensured throughout the onboarding process.
  • Admin: Ensure upkeep of key agency administrative items including billing, account status updates, and other internal procedures.

Key Responsibilities (People Management):

    • Team Leadership: Provide clear direction, vision, and goals to team members, including motivating and inspiring the team to achieve their best performance and fostering a positive and inclusive team culture.
    • Performance Management: Set clear performance expectations and KPIs for team members. Conduct regular performance reviews and provide constructive feedback. Recognize and reward high performance and address performance issues promptly.
  • Communication:
      • Maintain open and transparent communication within the team and with upper management.
      • Act as a bridge between the team and higher levels of the organization.
      • Ensure that team members are well-informed about company goals and changes.
  • Coaching and Development:
      • Identify team members' strengths and areas for growth.
      • Provide coaching and mentorship to help team members develop their skills and careers.
      • Support learning and development opportunities for the team.
      • Ensure Performance Reviews are thoughtfully conducted, constructive, in-depth  and delivered on time
  • Recruitment and Onboarding:
      • Participate in the recruitment process by interviewing and selecting new team members.
      • Facilitate smooth onboarding for new hires, ensuring they feel welcome and prepared to succeed.
  • Conflict Resolution:
      • Address conflicts and interpersonal issues within the team promptly and professionally.
      • Mediate disputes and find solutions that promote collaboration and harmony.
  • Resource Management:
      • Manage team resources efficiently, including budgets, equipment, and workspace.
      • Allocate tasks and projects effectively based on team members' skills and capacity.
  • Goal Setting and Planning:
      • Collaborate with upper management to set team goals aligned with the organization's objectives.
      • Develop action plans and strategies to achieve these goals.
  • Compliance and Policy Adherence:
      • Ensure team members adhere to company policies, procedures, and ethical standards.
      • Promote a safe and compliant work environment.
  • Innovation and Continuous Improvement:
      • Encourage innovation and creativity within the team.
      • Identify opportunities for process improvement and efficiency gains.
  • Crisis Management:
      • Be prepared to lead and support the team during crises or emergencies.
      • Maintain composure and make informed decisions in high-pressure situations.
  • Team Building:
      • Organize team-building activities and events to strengthen team cohesion.
      • Foster a sense of belonging and camaraderie among team members.
  • Emotional Intelligence:
      • Exhibit emotional intelligence by understanding and empathizing with team members' feelings and needs.
      • Demonstrate empathy and active listening skills.
  • Diversity and Inclusion:
      • Promote diversity and inclusion within the team.
      • Ensure equitable treatment of all team members.
  • Reporting and Documentation:
      • Keep records of team performance, achievements, and issues.
      • Generate reports for upper management as needed.
      • Ensure time tracking and client reporting targets are met
  • Change Management:
    • Effectively manage and guide the team through organizational changes and transitions

About you: 

You care deeply about client service and growing the people on your team, with exceptional attention to detail — and you’ve done it before in a fast-paced environment. You're compassionate and trustworthy, communicate and collaborate effectively, and have high standards for yourself and others. You're unafraid to make mistakes, learn from them and avoid making them again.  You ask questions and accept constructive criticism. You're self-driven, enthusiastic and embrace change.

Additionally, you have:

  • 3+ years account or management experience in paid search advertising, preferably managing multi-million dollar budget search programs
  • Strong client and team leadership qualities, comfortable contributing to the company’s thought leadership, especially with SEM industry topics
  • Demonstrated strong performance in prior roles and excellent project management skills
  • Ability to be an advanced technical/discipline leader, and manage client communication without requiring supervisor involvement
  • Ability to draw critical analysis from data and make specific recommendations – i.e. adapted to change strategies and recommendations based on data sets
  • Experience managing and developing career growth of direct/indirect reports
  • Experience in managing complex digital advertising campaigns (retail vertical preferred) with client management duties
  • Ability to effectively communicate with clients via email, phone, video conference, and/or on-site as needed
  • Technical understanding of digital performance marketing including tracking and attribution methods
  • Comfort growing a book of business and forecasting financials
  • Strong organizational, communication, and project management skills
  • Proficiency with Microsoft Excel, PowerPoint, Word & Google Docs, Google Sheets, and Google Slides
  • Google Certification (Fundamentals), Analytics and Google Ads Certification

Bonus if you have:

  • Experience managing paid social, programmatic/display, and/or retail media campaigns
  • Retail experience includes but is not limited to: eCommerce; merchandising and promotions; multi-channel marketing; branding
  • Strong technical skills around website analytics tools, URLs (structure, parameters, encoding), Javascript, and HTML
  • Agency management experience

About Us: 

    • Adlucent is the performance marketing agency that proves outperformance has no limit. Powered by our purpose-built platform, Deep SearchTM, Adlucent unifies the best of human and machine for a scientific approach to marketing. We work transparently in partnership with B2C and B2B retailers and brands to create custom, predictive programs that drive ever-better outcomes. Our services include paid search, shopping, social, Amazon, display media, video, performance creative, consulting, and measurement. Headquartered in Austin, Texas, Adlucent is part of Advantage Solutions and ranked one of the top marketing companies in the U.S. by AdAge.
    • Our Mission: Inspire the problem-solvers of tomorrow to reimagine client outcomes
    • Our Vision: Lead the industry evolution toward always-relevant marketing
  • Our Values:
    • LEAD WITH EMPATHY: We champion kindness and authenticity – forging caring connections that embrace diversity, fuel inclusion, and ignite individual leadership.
    • MAKE $#%& HAPPEN: We solve problems efficiently. We know when to iterate and when to innovate. Some days we get to win and some days we get to learn.
    • OUTPERFORM TOGETHER: We unite our strengths to achieve success, collectively. Celebrating breakthroughs, supporting growth, we thrive as one.
  • Location: Adlucent is a remote-forward digital performance marketing agency headquartered in Austin, TX

What We Offer:

  • Competitive salary
  • Comprehensive Full-Time Benefits (Medical, Dental, Vision, Life)
  • 401(k) with Company Match 
  • Training and Career Development
  • Generous Paid Time-Off and Flexible Schedules 
  • Named “Best Places to Work 2022” by Built In Austin

Adlucent does not accept unsolicited resumes from third-party recruiters.

Account Supervisor

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