HR Call Center Representative | Job in , . | Advantage Solutions | #2022-424483

HR Support Center Representative

At our Company, we grow People, Brands, and Businesses! We seek a dynamic HR Support Center Representative to provide phone and email support to employees to aid with HR questions and client projects. This position involves direct communication with field reps across multiple divisions.

Take this opportunity to join North America’s leading retail business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

  • Work from Home
  • 401(k) with company match
  • Training and Career Development
  • Generous Paid Time-Off
  • Full-Time Benefits (Medical, Dental, Vision, Life)


  • Serve as a direct point of contact for Field Representatives and their management team(s).
  • Provide an exceptional level of customer service and assistance with questions, concerns, and inquiries about programs or services.
  • Resolve Field Representatives’ complaints according to guidelines established by the company.
  • May be required to conduct additional research to resolve questions, concerns, or issues.
  • Follow-up until a question is answered or an issue is resolved; 
  • When necessary escalate a concern/issue to upper management in order to get a final resolution.


  • High School Diploma or GED or equivalent experience required; Associate's Degree or equivalent job-related experience in Inbound Customer Service Call Center preferred
  • 1+ years of experience in customer service
  • HR experience preferred
  • Prior retail experience preferred
  • Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
  • Well-organized, detail-oriented, and able to handle a fast-paced work environment
  • Good interpersonal skills

HR Call Center Representative

Apply Now