IT Support Specialist
The Tier 1 Tech is the initial contact for Tier 1 office & field technology support which includes desktop, mobile hardware & supported applications. Additionally, T1 Tech will be required to assist with all testing, training as well as application and hardware deployment & recovery processes. T1 Tech will support all company associates, clients, vendors & will utilize a web-based ticketing system to record & track all incidents. This associate will need to have strong troubleshooting as well as verbal & written communication skills. T1 Tech must be able to think quickly in a fast-paced environment utilizing multiple systems & tools to provide 1st in class support & service with a goal of 1st call resolution. T1 Tech’s primary responsibility will be office-based call center & provisioning support but additionally may be asked to assist with providing technical & training support as requested in local & remote locations. T1 Tech will be required to adhere to attendance policies, report to their scheduled work location & maintain a positive, friendly, professional attitude when representing our company & support desk.